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I also checked and the software has never been activated and has activations remaining. It is a full version serial number so you will not need to install or utilize any previous serial numbers to install the software.

I checked and your account now has a Master Collection CS6 retail Mac serial number registered. You mentioned you purchased the software in 2013 so I do not know if they would accept the return or not. If the serial number is invalid then you will want to contact the organization which you purchased Creative Suite 6 from. If you need direct assistance with registering the serial number then please contact our support team directly at Contact Customer Care. Details regarding the registration process can be found at Find your serial number​. This will allow you to verify the serial number is valid and what type of Creative Suite 6 installation files that you should be utilizing. I would recommend that you register your Creative Suite 6 serial number at. Unfortunately, I do not see a Creative Suite 6 serial number registered under the e-mail address/ Adobe ID account you used to post to this public forum.Īs Kglad indicated it is likely you are utilizing a serial number that does not match with your installation media. Sams'tru I reviewed the serial numbers registered under your e-mail address and you have both retail upgrade and volume license serial numbers registered under your account. you must use the suite's installation file (and you can choose to only install one program from the suite). that won't work even though photoshop is included in that suite. eg, using a cs6 suite serial number with a photoshop cs6 installation file.

ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.Ĭommon mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).Īnd one of the most common is using a program installation file with a suite's serial number.

Assuming you're using a valid adobe serial number (6 groups of 4 numbers and confirmed by adobe france), you have a mismatch between your installation file and serial number.